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If you’d like to try an alternative to classic porcelain, then Tonda is the perfect complement to your home.

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      SHIPPING AND DELIVERY

      Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive a tracking # within 48 hrs, please check your spam folder before emailing us – For international orders, customers are responsible for all customs charges. 

      hey@santaliving.com

      ‘COVID-19 Update’

      Domestic orders are still shipping with the possibility of slight delays. International shipping is operating with expected delays.

      DELIVERY TIME AND COST

      Standard delivery takes 1-4 business days within Europe and 3-7 business days to the rest of the world.
      Please first allow 1 to 2 business days for us to receive and process your order.

      For more information, say hello to hey@santaliving.com

      Due to the COVID-19 situation, shipping times may vary. 


      Due to BREXIT shipments for the UK could suffer some delay, also due to BREXIT and from the 1st of march, you might have to pay duty fees for orders over 135£.

      Please check with your local customs. 

      RETURNS

      All returns must be made within 15 days of receipt unworn, undamaged and in its original packaging. To return your items, please email us with you order number.

      hey@santaliving.com

      Once it comes in, we will grant a refund in full, excluding shipping costs.

      EXCHANGES

      If you would like to swap an item from your order for another, please email us.

      hey@santaliving.com

      Customers are responsible for all shipping costs on exchanges.

      LOST OR STOLEN PACKAGES

      Packages marked delivered via tracking but not received by the customer should be dealt with via the shipping carrier. On occasion packages are picked up by others by mistake, stolen, or delivered to the wrong address. Please ship  your item to a safe and reliable location.

      FAULTY GOODS

      In the event of a damaged or defective item please email us with an attached image of the damage/defect.

      hey@santaliving.com

      Based on availability we will send out a replacement, issue store gift card or a refund.

      COOKIES POLICY

      In compliance with the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the Holder informs you that SANTA uses cookies, as well as its collection policy and the treatment he makes of them. You can get more information here.

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